Our returns policy
We want you to love your new frames. If for any reason you don't, we want to fix that. You can return your frames for any reason within 30 days for a replacement, different pair or complete refund. We'll refund the postage. Please ensure that no wear-and-tear has occurred.
If you want to return your frames, please email us on firstname.lastname@example.org, or give us a call on (02) 8006 0704. Please let us know what the problem is and whether you want a re-make, a new pair or a refund. We'll let you know how to return the frames which should be securely packaged up with frames, case and cloth.
If your replacement is due to you entering your prescription incorrectly, or an incorrect measurement being provided to you by your optometrist, we will charge a lens replacement fee - this is just the cost of the lenses. We'll still fit and courier them to you for free. Please note that we are happy to double check any prescription!
After 30 days, you are entitled to remedies as provided by Australian Consumer Law. Your consumer guarantees are in no way changed or limited.