At Sneaking Duck we’re incredibly focussed on giving our Sneaky Duckers the best experience possible. That’s why we’re so chuffed when we win awards that highlight how awesome our customer service is!
- Online Retail Industry Award Winner – Best Customer Experience
- Online Retail Industry Award Winner – Most Innovative Online Retailer
- BRW Australian Retailer of the Year Award Winner – Innovation in Retail
- ClearMark award for use of Plain English in our terms and conditions
I simply love Sneaking Duck. From the unique to funky. From the sophisticated to classic. They have every genre in frame styles covered so you are bound to find something that suits. The fact that you can chose and try a range of frames at home makes the experience and decision making easy and even more satisfying. The entire customer experience is hassle free from start to end. They are 5* rated in my opinion because they have value for money, quality products made and delivered expediently. That’s why I’ll always be a regular customer and advocate.
Excellent and friendly customer service, unique, charming and high quality glasses, great price, awesome try-at-home system and, even better, you get a little cute duck when purchase the glasses!! I love it, totally recommend it!
Love Sneaking Duck! The range is wonderful, fresh and a little offbeat, which I like. Being able to have choices in which frames I wear each day is such a lovely luxury. On the rare occasion there has been reason to contact the support team the outcome has been friendly, helpful, and speedy! I have been, and continue to be very happy with all my glasses from Sneaking Duck. I’m very glad I don’t have to own up to how many I actually own, but I wear all of them! Go on. Get some. Just do it.
I have had the absolute best experience with sneaking ducks!! Last year I was searching around for a place to buy affordable and stylish glasses after spending the last year wearing constant contacts that pretty much left me with dry eyes and an itch worse then crabs! I needed to have a break from those horrible eye suction cups and glasses were a must! But being a complete sook, I only wanted the best! And I finally found them in the form of the majestic sneaking duck frames! The moment I saw sophisticat I knew they were me and I actually managed to afford them (as a mother of four this is important!!) they were that affordable that I managed to buy another during one of their many deals!!
I’ve recommended them to friends, I have rocked the crap out of my glasses, recieved compliments and have had my self confidence rise!! If it wasn’t for sneaking ducks I wouldn’t be wearing glasses, they are my only exception! Seriously amazing, the frames are fun and stylish, they are affordable, the team selling them are so friendly and absolutely awesome.
After a year of owning sneaking ducking glasses, I will seriously go no where else for my glasses!! The trial idea is AMAZING and the competitions they hold are the best!! (I’ve even won a free pair!!!)
So three pairs all up, who could ask for anything more? 😄😄😄
Great selection of youthful and modern frames utilising unique materials which will undoubtedly make you stand-out in the crowd. I purchased some reading frames, but you can also purchase sunglasses too.
Sneaking Duck provides a number of different frame design choices – from hipster, retro, geek-chic, even wooden!
Ordering the frames was an extremely simple exercise and it didn’t take long to receive them in the post.
They also have a great “try-on at home” feature so you can be sure that you are purchasing the right frames to compliment your face. You can also upload a picture to their website using either a webcam or picture file from your computer to see how the frames will look on you (another great feature!)
But it was the attention to detail with the packaging and other finishing touches made the whole transaction such a joy for me personally. I wont spoil it, you’ll just have to buy your own frames to find out.
I can’t recommend this business enough if you are looking to update your frames for a new fresh look.
I recently bought 2 pairs of glasses through Sneaking Duck not too long ago. It was an absolute delight being able to first search through all the different frames but being able to order and try them made it really easy to find something I liked. The unique frames and good prices made it really difficult to pick just one hence buying two. After ordering the new frames I was put into contact with Tom who managed to streamline the process and made it much easier getting the glasses just how I asked. Would happily recommend anyone and everyone to this site and will definitely purchase my new pairs in the future from here.
Sneaking Duck has totally changed my experience of frames/specs, from a necessity (due to ageing) to something really fun. I love the line, the price is right, and the regular sales present great opportunities for trying something new. Best of all, though, is the customer service. These quackers really take care of you. I keep on paddling back.
The negative reviews on here are a shame as SD have always been great for me. On two occasions now I’ve had glasses sent for me to try and I have purchased frames both times. I’ve always had good customer service and on the one occasion they didn’t have my prescription it was an easy fix.
I tell everyone about Sneaking Duck and will continue to use them in the future.
I had a great experience with Sneaking Duck and would highly recommend them. Not only were my glasses delivered on time and looked fantastic but after I submitted my order they contacted me to let me know that my prescription had expired which would mean I couldn’t claim them on Heath Insurance. They gave me the option to put my order on hold whilst I got my eyes retested which was fantastic and showed they’re not just another faceless online store, they actually care and give great service.
For years I tried wearing “minimalist” glasses to try and disguise the fact I was wearing glasses, but since finding Sneaking Duck I know use them like a fashion accessory. I have multiple pairs, all in different sizes and colours and I just adore them. I get comments from people all the time about my awesome glasses and asking where are they from. Love my Sneaking Duck.
My first order, in early 2015, I couldn’t have been happier. Needing more glasses this year, I decided to place another order with Sneaking Duck. It has been problem after problem. How many times I had to send them my prescription when they should have had it on file. Then they send me glasses that were completely wrong. (They claim to have sent me reading glasses instead of distance glasses because “I hadn’t specified what I wanted.” I DON’T NEED READING GLASSES. Are you just making up total rubbish?) I sent them back over three weeks ago and haven’t heard boo out of them. After emailing them, it took them several days to finally responded… saying they hadn’t received the returned glasses. I replied to them – and now several days again, and they still haven’t gotten back to me! (All business days, mind you). I feel like an idiot – I’ve recommended them to so many people after my first experience. And now their customer service is absolutely horrendous!!!! What happened in the last 8 or 9 months? Pick up your game Sneaking Duck. After all the hassle and wasted time I’ve had to put up with, you should be sending me my replacement glasses for free, with a nice big fat letter of apology. I’m not holding my breath though. At this stage, I’ll be lucky to get any glasses full stop.
Fast. Friendly. Modern. Stylish. Affordable. It’s the only way I’ll ever buy glasses from now on!
Cool glasses and friendly, helpful service! Nothing was too hard for them. Cheers!
Brilliant service, love their style. Oodles and oodles of styles to choose from and the try at home service makes purchasing so so simple. I may never shop offline for glasses again!
Have already recommended you guys to my friends.
This business has all bases covered. Their online presence, their product and their customer service. I own 3 pairs of frames from them now and often receive compliments on them, whereby I happily send new customers their way.
Horrible quality – out of three frames ordered only one was useable. They ‘fixed’ the other two and now they’re still bent, only in a different direction. Total waste of time and money.
Incredible service. Top notch design and excellent build quality … You should make an appointment and get some frames from here.
Fantastic Service and great frames at a great price.